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To order additional materials, please contact your authorized reseller. Card jammed in the Print Station or card flipping area of the Printer. Broke Error Message on page Be sure the correct setup options within the Printer driver are selected. Confirm that the driver is current by checking at: Use a double-shielded parallel cable no longer than six feet in length. Switch Box or the peripheral. Add a second Parallel Port into the computer if a second Printer is required.

Open the program and type: Refer to the appropriate computer manual for instructions on how to change the Parallel Port mode. Move the slide slightly toward a lower setting if the Printer seems to double-feed cards.

The card thickness slide is adjustable to accommodate card thickness variations that often occur even within standard card sizes. If the Motor turns, replace the Main Board as needed.

See the Replacing the Main Board procedure on page Insert cards neatly stacked. Ensure manuwl the appropriate Encoders settings are set to Installed or None, based on the options that are installed in the Printer.

Press the Save button to save any changes that have been changed. Continued on the next page.

FARGO Electronics DTC, DTC, DTC, DTC DTC color id printers

There should be sufficient resistance to prevent the card from slipping from the Flipper table. If there is not sufficient resistance, replace the U-shaped spring on the back of the Flipper Table. Remove the Top Cover. Ensure that the guide belt for the Hopper Travel Assembly D is intact and moves smoothly. Verify that the Hopper Travel Motor is properly meshed with the gear assembly. Determine if the Main Board is bad. Replace the Main Board. Determine if the error repeats itself after replacing the Main Board.

See the next page for a photo display. Remove the two mounting screws at the middle and lower section along the left edge of the circuit board. This mmanual a view of the bottom of the discharge end of the Printer.


This shows the release tab from Step 6 in the previous procedure in this section. This is the discharge end of the Printer. The arrows point to the screws described in Step 8. Along the left edge of the circuit board, remove the two 2 mounting screws at the middle and lower section. Select Setup Printer and Encoder Settings. Change the Prox Setting from None to Installed. Adjust the Fargoo Offset as needed if the card is not feeding into the E- card Docking Station properly.

Change the setting on the small increments. A negative adjustment will lower the side of the Flipper Table closest to the Exit Hopper. Press Select to save the new value. Select Encoder Angle Change the setting on small increments. Open the program and manula in: Change all the margin settings to zero 0 and click on OK.

Change all the margin settings to zero 0 and click OK. Repair the Ribbon by taping it back on to the take-up core if the Ribbon is broken. Press the Resume button to continue or Cancel to reset the Printer. Spread the sides of the Printer apart until there is enough clearance to remove the Ribbon Sensor Array. Disconnect the two cable connectors from the back of the Sensor board. If the break occurs after the yellow panel is transferred to the card, reduce the Print EOF by 5.

Print a self-test to verify operation. See Printing the Self-test on page Remove the RibbonTraq mark from the Ribbon Sensor. The voltage should be greater than 4 VDC. Replace the Sensor if the voltages are incorrect.

FARGO Electronics DTC500 Series Troubleshooting Manual

If the head cycles but does not stop at the position every time, check the Headlift Sensor as described in Sensor Testing on page If the Headlift Sensor is failing, replace it. See the Replacing the Headlift Sensor A in the next two pages. Motor to the front side plate. Tip the Printer carefully on its back and remove the Headlift Motor through the bottom access hole. Set the Printer upright carefully. Disconnect the cable connector. Completely remove the Card Output Hopper from the Printer by pulling back the release tab at the bottom of the Printer.

Remove the two 2 Circuit Board mounting screws located in the Hopper opening. Locate the Sensor near the bottom of the Printer. Use the Torx T Screwdriver to remove the two screws.

If problem persists, replace with a new Printhead. See the Replacing the Printhead Components procedure on the next page. Ensure that the Printer has received data at the speed that it requires.


See Communication Errors on page This label can be found beneath the Printhead mounting bracket located in the mid-section of the Printhead Assembly. Replacing the Printhead Assembly continued Compress these 2 springs to remove the Printhead, as shown below.

These arrows below show how the Printhead fits into the mounting bracket. When you remove the Printhead, you can see the circled area, as shown in the photo below. This is where the Printhead serial number and resistance value is located. It can only be seen when you hold the Printhead, as shown here.

Lift up on the top bracket of the Printhead Assembly. Compress the head springs Rotate the Printhead Assembly out from the retaining hooks on the sides of the Printhead Arm Assembly.

This confirms that the new Printhead Assembly is functioning properly. If the test print looks good and is consistent with the overall position of the test print printed with the old Printhead, the Printhead installation is complete. Confirm that the cooling fan above the Printhead is operating properly.

Upon power up, the fan should run momentarily and shut off. Replace the Main Print Board if problem still remains. If the voltages from the Flipper Home Sensor do not match, replace the Sensor.

See the Replacing the Flipper Home Sensor procedure on the next page. Release the plastic tabs in the four corners of the cover. Lift the cover off of the Printer. Disconnect the Sensor Board Assembly Cable. Switch Box or peripheral. See the Updating the Main Firmware procedure on page See the next page. Reboot the Printer after it has completed the process.

Resolving an Upgrade Failed error continued See the previous procedure in this section. If a Program Exception is displayed again, continue to step 2. See the Updating the Printer’s Firmware on page Be sure to push down on the cartridge until it clicks rtc515 place. Replace the printing supplies. Close the Print and Transfer Stations after the Rollers are clean and completely dry.

Remove any debris that may be inside. Be extremely careful not to let manjal alcohol drip inside the Printer!